Return & Replacement Policy

At Part n Spares Auto, we take care to provide quality automotive spare parts and accessories. If you receive a product that is damaged, defective, incorrect, or not as described, we will work with you to arrange a replacement.

1. Replacement Window

Replacement requests must be submitted within 7 days from the date of delivery.

Requests received after 7 days may not be eligible for replacement.

2. When Is a Replacement Available?

A replacement may be requested if:

• You received the wrong product compared with your order.
• The product was damaged during delivery.
• The product has a manufacturing defect.
• The product received is not as described on our website.

3. Automotive Part Compatibility

Before placing an order, customers should verify the vehicle make, model, year, variant, and part number, where applicable.

If you are unsure whether a part will fit your vehicle, please contact us before placing the order so that we can assist you with compatibility.

If the correct product was supplied but the customer ordered the wrong part or an incompatible part, the return/replacement may be accepted subject to our verification, and return shipping costs will be the customer's responsibility.

4. Conditions for Replacement

To be eligible for replacement:

• The product must not have been installed, fitted, used, modified, or damaged after delivery.
• The product should be returned in its original condition and packaging, where applicable.
• Original labels, accessories, connectors, and other components should be included.
• The product must not show signs of improper installation or handling.

For electrical and electronic automotive parts, damage caused by incorrect installation, wiring, voltage, or other external factors may not qualify for replacement.

5. Return Shipping Costs

If Part n Spares Auto sends the incorrect product:
We will bear the applicable return shipping cost and arrange the replacement.

If the customer orders the incorrect product:
The customer will be responsible for the applicable return shipping cost. Replacement will be processed after the returned product is received and inspected and is found to meet the conditions of this policy.

6. How to Request a Replacement

Please contact us within 7 days of delivery with:

• Order number
• Customer name
• Contact number
• Reason for replacement
• Clear photographs of the product
• Photographs/videos of the packaging or damage, where applicable

Our team will review the request and provide further instructions.

7. Inspection

All replacement requests are subject to verification and inspection.

Once the product is received and inspected, we will determine whether it qualifies for replacement under this policy.

8. Replacement Process

Where the request is approved, Part n Spares Auto will arrange a replacement of the eligible product, subject to product availability.

If the exact product is unavailable, we may contact the customer to discuss an appropriate alternative solution.

9. Refunds

Our standard resolution is replacement rather than refund.

A refund may be considered only in circumstances where a replacement cannot reasonably be provided, such as when the product is unavailable. Any applicable refund will be processed after the return has been received and inspected.

10. Contact Us

Part n Spares Auto
Shop No. 3, Krishna Motor Market
Kashmiri Gate, Delhi, India

Email: partnsparesauto@gmail.com
Phone: +91 9818424912 | 9899797786

Policy updated: September 2026